Website Usage
Terms and conditions
Welcome to The Trade Desk, the online portal operated by The Palm Centre (“we,” “our,” or “us”). By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using the site. If you do not agree to these Terms, you must not use this website.
1. Acceptance of Terms
By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms apply solely to your use of this website and do not govern any transactions, including but not limited to orders, deliveries, or other commercial arrangements, which are subject to separate terms and conditions. Your continued use of the website constitutes acceptance of these Terms.
2. Trade Account Eligibility
This website is intended for use by trade customers, including landscapers, gardeners, and other industry professionals. By using the site, you represent and warrant that you are:
• At least 18 years old;
• Authorised to act on behalf of your business or organisation; and
• Will provide accurate and truthful information when registering for an account (and in all subsequent interactions).
We may require evidence of trade status (e.g. business registration, industry membership, VAT number) before approving or continuing a trade account. We reserve the right to refuse access or terminate accounts that do not meet these criteria.
3. Account Use and Restrictions
3.1. Your trade account is issued solely for use by your business and authorised staff members. It must not be used by your retail clients, private customers, or any third party who is not directly employed or contracted by you.
3.2. Retail customers and private individuals are strictly prohibited from making purchases using your trade account, whether in-store, online, by phone, or through any other channel.
3.3. Any third-party transaction requires the physical presence and direct authorisation of the trade account owner at the nursery. Authorisation by staff members, representatives, or other individuals acting on behalf of the trade account owner is not permitted.
3.4. Any misuse of your trade account, including but not limited to allowing non-trade individuals or unauthorised parties to access trade pricing, will result in an immediate review and may lead to termination of your account.
4. Pricing, Discounts & Confidentiality
4.1. Trade pricing, discounts, and availability are confidential and provided solely for your business use. You must not disclose or pass on trade pricing or account terms to retail clients.
4.2. Trade pricing is subject to change without notice and may vary based on volume, availability, or seasonal factors.
5. Order Fulfilment and Responsibility
5.1. All orders placed using your account will be considered as placed by you or your authorised staff. You are responsible for all such orders and associated charges.
5.2. We do not accept liability for any misuse of your trade account. You are responsible for ensuring your login details and account information are kept secure.
6. Breach of Terms
6.1. Breach of these Terms — particularly allowing unauthorised persons to use your account — may result in:
• Suspension or permanent closure of your trade account;
• Reversal of trade pricing or benefits;
• Recovery of discounts improperly applied; and
• Legal action where appropriate.
6.2. We reserve the right to investigate account activity at any time.
7. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or interfere with their use and enjoyment of the site. Prohibited activities include, but are not limited to:
• Engaging in fraud or deceptive conduct;
• Uploading or spreading viruses, malware, or other harmful code;
• Attempting to access restricted areas of the website or related systems without authorisation;
• Disrupting the normal operation of the website.
We reserve the right to monitor and remove any content or activity that violates these Terms.
8. Account Security
If you register for an account, you are responsible for safeguarding your login credentials and all activity under your account.
You agree to:
• Keep your account information accurate and up to date;
• Notify us immediately of any unauthorised access or suspicious activity;
• Accept that we may suspend or terminate your account without prior notice if we suspect a breach of these Terms.
9. Intellectual Property
All content on this website (including text, images, logos and software) is owned by The Palm Centre or its licensors and is protected by copyright, trademark and other intellectual property laws.
You may:
• Use the website for personal or business purposes; • Print or download content for non-commercial use.
You may not:
• Copy, share or reproduce content without prior written permission; • Use content commercially without explicit authorisation.
No rights or licenses are granted except as expressly stated in these Terms.
10. Third-Party Links
This website may include links to third-party sites for your convenience. We do not endorse or control these sites and are not responsible for their content or practices. Use of third-party sites is subject to their own terms. You acknowledge that use of third-party sites is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, The Palm Centre disclaims all liability for any damages arising out of or in connection with your use of the website, including but not limited to direct, indirect, incidental, consequential or punitive damages. This includes but is not limited to:
• Errors, interruptions, or delays in the website’s operation;
• Loss of data, profits, or business interruptions;
• Actions of third parties.
The website is provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the website is free from viruses or harmful components. You are responsible for implementing security measures to protect your devices.
12. Changes to These Terms
We reserve the right to update these Terms at any time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
It is your responsibility to review these Terms regularly.
13. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. You agree to submit to the exclusive jurisdiction of these courts.
14. Indemnity
You agree to indemnify and hold harmless The Palm Centre, its officers, directors, employees and agents from any claims, damages, losses, liabilities and expenses arising out of your use of the website or breach of these Terms.
15. Termination
We reserve the right to suspend or terminate your access to the website at our sole discretion, without prior notice, for any violation of these Terms.
16. Contact Us
If you have any questions about these Terms or your use of the website, please contact us at:
Email: [email protected]
Address: The Palm Centre, Ham Street, Richmond, London, TW10 7HA
By using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Effective Date
These Terms and Conditions shall commence and continue to govern your use of the website until superseded or amended.
- August 2025 -