Privacy Policy
The Palm Centre (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies specifically to "The Trade Desk," our online portal for trade customers, such as landscapers, gardeners, and other professionals. Under UK GDPR, The Palm Centre is the controller for the data collected through this portal. We have appointed a Privacy Manager responsible for handling requests related to this Privacy Policy, including those concerning the exercise of your legal rights. This policy does not apply to other websites or services provided by The Palm Centre.
1. Information We Collect
1.1 Account Registration
To access our platform, trade customers must complete a registration form and provide the following information:
• Business details (e.g., business name, address, VAT number).
• Contact details (e.g., email address, phone number).
• Proof of business, which must be uploaded as an image file.
1.2 Use of the "Projects" Feature
Our website includes a "Projects" feature where registered users can create and save lists of plants along with additional details. This information may include:
• Trade customer’s client information, such as names, addresses, and contact numbers.
1.3 Order Management
Orders placed through the website are treated as purchase orders pending stock confirmation and not as finalised sales orders. Information provided for these orders includes:
• Customer details.
• Order contents and associated information.
1.4 Communications
Registered users may receive newsletters periodically. These communications are promotional in nature but are not personalised to individual users.
1.5 Tracking and Analytics
Our website uses anonymised tracking to analyse usage patterns and improve website functionality. No individual marketing decisions are made based on previous visits or order history. We only use anonymised data, such as aggregated usage patterns and general site performance metrics, to improve website functionality and user experience.
2. How We Use Your Information
We use the collected information for the following purposes: • Account verification and approval. • Managing purchase orders and stock confirmations. • Facilitating use of the "Projects" feature. • Sending periodic newsletters (non-personalised). • Analysing anonymised website data for improvements. We categorically refrain from utilising your data for individualised marketing purposes, including generating recommendations based on information derived from the "Projects" feature, historical orders, or browsing activities.
3. Data Storage and Security
• All information is securely stored on Akamai (Linode) cloud storage. • Access to user data is strictly limited to employees responsible for account approval and order management. • Robust security measures are in place to protect your data from unauthorised access, alteration, or loss.
4. Sharing of Information
The Palm Centre does not rent, sell, or share personal information about its users with any companies that are not its approved suppliers. Approved suppliers include providers of digital tools, CRM systems, or data storage services necessary for the operation of our platform. Personal information is shared strictly for the purpose of supporting these operations and is handled in compliance with applicable data protection regulations.
5. Your Rights
5.1 Data Access and Portability You may request a copy of your personal information or transfer it to another service by contacting us at [email protected].
5.2 Data Deletion You may request the deletion of your account and associated data by sending a request to [email protected].
• Such requests will be processed within 30 days. • Account closure will be triggered automatically upon confirmation that any outstanding debt has been settled.
5.3 Communications Preferences You can opt out of receiving newsletters by clicking the "unsubscribe" link in the emails or by contacting us directly.
6. Cookies and Tracking
We use only essential cookies to provide enhanced functionality on our website. These cookies are not used for tracking or personalised marketing purposes. They enable necessary features to ensure the website functions effectively.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, such as processing your orders, providing customer support, maintaining account records, or complying with legal obligations. This includes meeting legal, regulatory, tax, accounting, or reporting obligations. In some cases, we may retain your personal data longer if there is an ongoing complaint or potential litigation related to our relationship with you. To determine the retention period, we assess the type, quantity, and sensitivity of the data, potential risks of unauthorised use or disclosure, and whether we can achieve our purposes through alternative methods. We also consider applicable legal, regulatory, tax, and other requirements.
8. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience, but we do not control the content, privacy practices, or policies of these third parties. When you access a third-party website through our links, their terms, policies, and practices will apply. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]
Address: The Palm Centre, Ham Street, Richmond, London, TW10 7HA
Telephone: +44 020 8255 61 91
By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting The Palm Centre with your business.
Effective Date
These Terms and Conditions shall commence and continue to govern your use of the website until superseded or amended.
-August 2025-