We’ve put together a handful of the most popular questions we get asked about our business below.

If you can’t find what you’re looking for, please get in touch:

Phone: 020 8255 6191 Email: [email protected]

• • Q. How does The Palm Centre operate?

• • A. The nursery is set up to support two distinct customer models that:
• • (1) Trade: support those working in the horticultural industry; and
• • (2) Retail: is open for retail sales to members of the general public.

• • Q. Can I see trade prices on your website?

• • A. Once your registration is approved you can log into your Trade Desk account and see our extensive range of plants, real time stock availability and prices (to show both full retail cost together with the trade discount rate).

• • Q. How do I apply for a trade account?

• • A. The Palm Centre Trade Desk supply wholesale plants, pots and sundries to professional gardeners who work on a commercial basis within the UK horticultural industry. To register your business, check our account criteria below to see if you qualify. When you’re ready, you can simply reapply.

• • Q. Does my business qualify for trade status?

• • A. The Palm Centre Trade Desk accept applications from landscapers, gardeners, garden designers, landscape architects, interior designers (or businesses operating in the UK horticultural sector). If you’re not sure whether your company qualifies, give us a call to find out on 020 8255 6191 or email our sales team at [email protected] for additional information.

• • Q. If I've bought plants from The Palm Centre before. Do I still need an account?

• • A. Yes, if you haven't gone through our registration process you'll still need to apply for an account. This will give you access to The Palm Centre Trade Desk which offers a range of exclusive discounts and benefits for horticultural professionals that are not openly available to retail customers.

• • Q. What information do I need to register?

• • A. Setting up an account is easy. Simply fill in our application form and attach a copy of your company letterheaded, a company invoice or business card. Better still, why not pop into the nursery and see us. We’d love to meet you, learn more about your company and give you an informal tour of the site. If you would like more information about our Trade Account and Terms and Conditions feel free to give us a call on 020 8255 6191 or email our sales team at [email protected] for details.

• • Q. How long does it take to get approved?

• • A. All applications must be checked before you can trade. Our colleagues aim to process requests within one working day, however this may take between 3 and 5 days during the busy times of year.